User and technical support services

Managed IT services
CTI Soluciones has over 60 years’ experience outsourcing business processes.
atencion cliente 24/7

At CTI Soluciones we are experts in implementing and managing highly-qualified customer and technical support services for software and hardware with the aim of providing our customers with cutting-edge technology solutions.

These solutions help to turn fixed costs into variable costs, releasing own resources to focus them on activities that add value to the business.

First-line technical support

24/7

Our highly-qualified staff can help you with:

  • Executing alarm response procedures.
  • Running tasks set up by the Administration Department.
  • Follow-up on backup tasks execution.
  • Implementing, operating and developing the systems and platforms that make up the services.
  • Running manual tasks to resolve both present and filed requests.
  • Monitoring alarms on the various operating consoles.
  • Running applications through preproduction and production environments.Apertura y seguimiento de incidencias HW.
  • Running operating tasks under strict service levels.

Would you like to set up a meeting to obtain more information?

Our sales team will contact you