User and technical support services
At CTI Soluciones we are experts in implementing and managing highly-qualified customer and technical support services for software and hardware with the aim of providing our customers with cutting-edge technology solutions.
These solutions help to turn fixed costs into variable costs, releasing own resources to focus them on activities that add value to the business.
First-line technical support
Our highly-qualified staff can help you with:
- Executing alarm response procedures.
- Running tasks set up by the Administration Department.
- Follow-up on backup tasks execution.
- Implementing, operating and developing the systems and platforms that make up the services.
- Running manual tasks to resolve both present and filed requests.
- Monitoring alarms on the various operating consoles.
- Running applications through preproduction and production environments.Apertura y seguimiento de incidencias HW.
- Running operating tasks under strict service levels.